# A refund response based on the rules — prompt for ChatGPT

Explain the applicable return conditions to the customer and request only information that is actually missing.

Canonical URL: https://boswidget.ru/en/a-refund-response-based-on-the-rules-prompt-for-chatgpt/

Model: ChatGPT

Category: Work

Tags: refund, support, rules

![A refund response based on the rules](https://boswidget.ru/assets/images/text-preview-cg-otvet-o-vozvrate-po-pravilam-1200.bd5846ec5529.webp)

A refund response based on the rules

## Prompt

Draft a reply to this customer: {request}. Current service rules: {policy}. Known order details: {order}. Identify the applicable rule, what can already be confirmed and the next available step. If there is insufficient information for a decision, request only the minimum clarification needed. Do not invent exceptions, bank processing times or legal grounds. Do not ask for a full card number, password or verification code. Use a calm, plain-spoken tone.

## Template fields

- `{request}` — Customer request. Example input: What happened and what the person requests
- `{policy}` — Service rules. Example input: Paste the applicable return policy
- `{order}` — Order details. Example input: Anonymized order date, status and contents

## Launch

[Open ChatGPT in YesAI](https://yesai.su/en/chatgpt)