# Clarifying order details — prompt for Gemma

Request missing information in one message without making the customer repeat known details.

Canonical URL: https://boswidget.ru/en/clarifying-order-details-prompt-for-gemma/

Model: Gemma

Category: Work

Tags: order, clarification, support

![Clarifying order details](https://boswidget.ru/assets/images/text-preview-gm-zapros-nedostayushchih-dannyh-zakaza-1200.d3ff1bf0b6b6.webp)

Clarifying order details

## Prompt

Draft a clarification request to a customer. Their message: {message}. Known information: {known}. Information required to resolve it: {required}. Ask only for missing details and explain unclear fields. Group questions so they can be answered point by point. Do not request a password, verification code, full card number or unnecessary personal data. Use a safe reference identifier instead of detailed credentials where possible. Do not promise a resolution time without evidence.

## Template fields

- `{message}` — Customer message. Example input: Original customer request
- `{known}` — What is already known. Example input: Anonymized information found by the agent
- `{required}` — What is needed. Example input: Minimum test data and permitted identifiers

## Launch

[Open Gemma in YesAI](https://yesai.su/en/gemma)