# Escalation to second-line support — prompt for ChatGPT

Hand a complex request to specialists without losing completed checks or reproduction details.

Canonical URL: https://boswidget.ru/en/escalation-to-second-line-support-prompt-for-chatgpt/

Model: ChatGPT

Category: Work

Tags: support, escalation, diagnostics

![Escalation to second-line support](https://boswidget.ru/assets/images/text-preview-cg-eskalaciya-obrashcheniya-vtoroj-linii-1200.f1f19982f2aa.webp)

Escalation to second-line support

## Prompt

Prepare an internal escalation for this case: {case}. Checks already performed: {checks}. Destination and question to resolve: {destination}. Format: symptom, expected behavior, actual behavior, reproduction steps, environment, completed checks and question for second-line support. Flag missing information and contradictions. Do not declare a cause established from one symptom. Exclude passwords, tokens and full payment details present in the source.

## Template fields

- `{case}` — Customer request. Example input: Complaint, circumstances and anonymized technical details
- `{checks}` — Checks performed. Example input: What you tried and what happened
- `{destination}` — Recipient and question. Example input: Which team must respond and what needs resolving

## Launch

[Open ChatGPT in YesAI](https://yesai.su/en/chatgpt)