# Reply to a negative review — prompt for Gemma

Answer a specific complaint publicly without disclosing order details or arguing with the author.

Canonical URL: https://boswidget.ru/en/reply-to-a-negative-review-prompt-for-gemma/

Model: Gemma

Category: Marketing

Tags: feedback, reputation, answer

![Reply to a negative review](https://boswidget.ru/assets/images/text-preview-gm-otvet-na-negativnyj-otzyv-1200.8d93367f1673.webp)

Reply to a negative review

## Prompt

Review: {review}. Verified circumstances: {facts}. What the company is authorized to offer: {actions}. Draft a public reply of up to 100 words. Acknowledge the specific problem, state a confirmed action and give a safe channel for follow-up. Do not disclose order details or accuse the author of lying. Do not promise compensation or an investigation without authority. If the circumstances remain unverified, say so and request only a safe support reference.

## Template fields

- `{review}` — Review. Example input: Review text without the author's details
- `{facts}` — What has been verified. Example input: Verified circumstances or a note that checks are still pending
- `{actions}` — Authority. Example input: Available actions and the official support channel

## Launch

[Open Gemma in YesAI](https://yesai.su/en/gemma)