# Reply to a subscription cancellation — prompt for Gemma

Explain how to cancel a subscription and confirm only the known service state.

Canonical URL: https://boswidget.ru/en/reply-to-a-subscription-cancellation-prompt-for-gemma/

Model: Gemma

Category: Work

Tags: subscription, cancellation, support

![Reply to a subscription cancellation](https://boswidget.ru/assets/images/text-preview-gm-otvet-ob-otmene-podpiski-1200.c4efd8117ad6.webp)

Reply to a subscription cancellation

## Prompt

Customer request: {request}. Cancellation rules: {policy}. Confirmed status: {status}. Draft a response covering what has already been done, what the customer must do, when service access ends and where to check the outcome, using only the supplied facts. Do not present instructions as a completed cancellation. Do not invent refunds, billing dates or data-retention terms. If rules are ambiguous, ask the operator. Do not obstruct cancellation with retention offers.

## Template fields

- `{request}` — Request. Example input: What the customer is asking for
- `{policy}` — Cancellation policy. Example input: Verified instructions and service completion conditions
- `{status}` — Status. Example input: What is actually known about cancellation and access

## Launch

[Open Gemma in YesAI](https://yesai.su/en/gemma)