# Where to route requests — prompt for Gemma

Turn responsibility rules into a clear routing table with borderline cases.

Canonical URL: https://boswidget.ru/en/where-to-route-requests-prompt-for-gemma/

Model: Gemma

Category: Work

Tags: routing, customer requests, responsibility

![Where to route requests](https://boswidget.ru/assets/images/text-preview-gm-marshrutizaciya-tipovyh-obrashchenij-1200.0096c0b107c9.webp)

Where to route requests

## Prompt

Team responsibilities: {ownership}. Typical requests: {cases}. Create a table showing the identifying feature of each request, the responsible team, the information to attach and when to escalate. For overlapping responsibilities, give a question that determines the recipient. Do not assign ownership without evidence. Add a rule for unknown categories and three borderline examples explaining the routing. Do not request secrets or suggest forwarding unnecessary personal data.

## Template fields

- `{ownership}` — Responsibility. Example input: Teams, topics and handover rules
- `{cases}` — Customer requests. Example input: Sample incoming requests without personal information

## Launch

[Open Gemma in YesAI](https://yesai.su/en/gemma)